Returns and Refunds
30 days to let us know about a problem with your order.
Last updated: October 21, 2026.
Damaged, defective or wrong item
If your item arrives damaged, does not work, or is not what you ordered, email support@dispatchero.info within 30 days of delivery with your order number and a photo of the problem. We will send a replacement or refund you, at no cost to you.
Changed your mind
You can ask to return an unused item within 30 days of delivery. Contact us first at support@dispatchero.info so we can approve the return and give you the return address. Return shipping for change-of-mind returns is paid by the customer. Items must be unused and in their original packaging.
Kits and bundles
A kit can be returned as a whole. For a problem with one item in a kit, we will replace or refund that item.
Refunds
Once we approve a refund, it goes back to your original payment method. Your bank may take several business days to show it. Original shipping is free, so there is no shipping charge to refund.
Cancelling an order
Email us as soon as possible. We can cancel an order only if it has not been shipped yet.